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Terms of Service

Terms of service

Welcome

I am Pia and designing and making things is my fulltime occupation.
All my creations are one of a kind or very limited quantity and the items are ready to ship.
I like to work on custom orders, if you would like something special or in a different color etc., I will be happy to help you.

All the items are made in my smoke-free studio.
I am a long time vegetarian, with a strong tendency to veganism.
I really do the best I can to be as eco-friendly as possible. Which means that I will re-use anything I can. Most of the materials I use are recycled or reclaimed; old sweaters, old curtains, blankets and throw pillows... My yarns come directly from the factories. They are the remains of old "out of fashion" collections... I've found some pretty amazing stuff in there every now and again...But that also implies that once they're gone they're gone forever. Sometimes I have enough to knit up a single pair of arm warmers, sometimes more, but never ever I'll be able to make hundreds of the same. Take that into account in your decision.

Payment Methods

      

You can pay with iDeal, Paypal or Credit Card. Data is send over a secure connection using HTTPS (authentication of the visited website and protection of the privacy and integrity of the exchanged data).
Credit Card data is not stored or collected in the webshop (same for iDeal and Paypal): we use Mollie as secure Payment Service Provider for all payments. Mollie is PCI DSS certified.
The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and procedures intended to optimize the security of credit, debit and cash card transactions and protect cardholders against misuse of their personal information. The PCI DSS was created jointly in 2004 by four major credit-card companies: Visa, MasterCard, Discover and American Express.

Payment must be made in full and have cleared before the item is shipped.
List prices in Dollars $ are converted in Euro € (at checkout) using the European Central Bank exchange rate.

Read this easy help guide to buying and checkout:

Shipping

Most items will be shipped within 2 business days of payment clearing, unless otherwise specified in the listing or in my shop announcement.
Please be sure to enter your correct shipping address.

I will ship to the address you provide at checkout (NOT Paypal), if you wish to have the items shipped to a different address,
please just drop me a note.

The buyer is responsible for any and all customs and duties.

The customs declaration put on the package will not contain false information for any reason.

I am not responsible for items damaged or lost during shipping.

The buyer is responsible for any taxes, customs charges and duties incurred on their purchases or shipment of the item.

I ship worldwide using POST NL priority post, the National Dutch Postal service, which doesn't provide a tracking service outside the Netherlands.
I can send registered, upon request, for more expensive purchases. Feel free to ask. This way it will be insured for loss.

Consistent purchases (more than $200.00) and bulk orders will be shipped registered.

I am located in the Netherlands.

Shipping within Europe normally takes 4-6 working days to arrive to destination.

Shipping to the USA and other countries outside Europe takes approximately 10 days to 2 weeks. Packages sent to countries outside the European Union are occasionally delayed by customs, this is out of my control and I request that you factor this eventuality into the delivery time. It does not happen often, but it can happen.

Refunds and Exchanges

If there is something that you are not sure of, please ask BEFORE making the purchase.
I'm more than willing to answer questions about anything in the shop.
Once you have purchased an item you are expected to pay for it.
Changing your mind is NOT a valid reason to request a refund.

Any requests for refunds or returns must be received within 14 days of the parcel arriving (Date of the Postal Stamp). All items must be returned in original condition and original packaging.
The shipping costs for returning the item WILL NOT be refunded.
Once I receive the items back, or once you provide me an official receipt stating it's shipped back, I'll immediately issue you a full refund, for the item and the shipping I charged you.

There will be no refunds or returns on custom orders.
There will be no refunds on items used, damaged, or just not arriving back to me in the original package and condition.
All refunds will be considered on a case by case basis.

Additional Policies and FAQs

If you would like a custom item please contact me with your ideas, I will see what I can do.

Because of the kind of materials I use in my work, mostly reclaimed or upcycled, the items are pretty much unique or in very limited quantities. I'm not able to do wholesale, but I can handle bulk orders, please contact me to talk about the terms and conditions.

I try very hard to accurately represent my product through photographs and description, but the color of the image can vary widely from one computer monitor to another.

I reserve the right to refuse a sale to anyone with a history of negative feedback or malicious behavior.

If you have questions about any of my items or policies please do not hesitate to contact me.

Seller Information

Pia Barile
Admiralengracht 84 - 2
1057 GC Amsterdam
The Netherlands
email: pia@piabarile.com

CONTACT US
Pia Barile Accessories by:
To Work Well
Admiralengracht 84-2
1057 GC Amsterdam
the Netherlands

Phone: +31207529946
Email shop: pia@piabarile.com
Email webmaster: erik@toworkwell.nl
KvK Amsterdam nr. 34181269
BTW nr. NL085644869B01

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